ITSM360

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The Microsoft 365 ITSM shift

Your ITSM tool lives outside Microsoft 365.

That one choice quietly costs you adoption, control, and budget. Here is why, and what to do about it.

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The problem

A separate tool is a tool people avoid

✕ Another login, another portal, another bill
✕ Your data sits in someone else's cloud
✕ People email IT instead, and SLAs slip

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The shift

Put the service desk where work already happens

ITSM360 runs inside your own Microsoft 365. The service desk lives in Teams, tickets sit in SharePoint, and workflows run on Power Automate. Nothing leaves your tenant.

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The proof

Native beats bolted-on

Hours

to go live, not months

3–10x

lower total cost vs legacy ITSM

30+

countries using it today

100%

of data stays in your tenant

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The difference

ITSM360 vs legacy ITSM

Legacy ITSM

— Separate platform

— Data in the vendor cloud

— Months to roll out

— Low adoption

✓ Inside Teams & SharePoint

✓ Data in your tenant

✓ Live in hours

✓ Adoption by default

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Your move

Run your service desk where your team already works.

See ITSM360 running in a live Microsoft 365 tenant. Most teams are up and running the same day.

Request a demo →

itsmcompany.net@ITSM360